Business Associate

Job Description:

The Bank of Tioga is seeking to hire a Business Associate. This position is primarily responsible for supporting the team of Business Banking Officers with prospecting, sales and client onboarding in addition to expanding and retaining long-term client relationships by providing exemplary levels of client experience. As part of the sales team, the Associate serves as a critical cornerstone to enhance the client experience. The Business Associate is responsible for assisting in the process of deepening existing relationships and developing new business opportunities by serving as the client’s trusted primary point of contact. In addition to assisting the Business Banking Officers with successfully onboarding new business clients and maintaining appropriate documentation and client credentials.

Education and/or experience preferred includes: Possess a high school diploma or GED certification required. Additional post high school education and/or training is preferred. Five plus years of combined education/and or work experience in a professional work setting. Prior sales experience a plus.

Location: Tioga, ND

Pay: $42,000- $55,000/yr. (Depending on Experience)

Experience and Skills:

• Work collaboratively with the sales team in all aspects of the sales cycle, to optimize sales closings
• Provide after-sales support and remain in contact with key customers
• Build relationships as part of a coordinated sales strategy
• Work with the sales team to keep up to date on the trends and needs of the customers
• Support Business Banking Officers in sourcing, securing, developing, and retaining profitable banking relationships within the assigned region.
• Works with Business Banking Officers to on board new clients by gathering required information and input into the system of record.
• Act as key liaison for Business Banking Officers and clients for internal and customer inquiries.
• Support staff role that helps manage the day-to-day needs of our business clients, prospects and business banking team. Assisting with various tasks within the loan onboarding and/or maintenance process.
• Provides client service support by handling daily calls to resolve problems or inquiries.
• Independently and proactively handles client issues, monitors overdrafts, past due items.
• Helps with account opening and loan bookings. Onboarding, due diligence etc.
• Verify and inspect loan documents and client credentials to guarantee all compliance standards are satisfied.
• Tracks compliance issues and reports/escalates issues for resolution as needed to appropriate personnel.
• Responsible for preparation of various reports for management, as requested.
• Provide exceptional client service through quality conversations, efficient and accurate processing of client transactions and adhering to all service level agreements.
• Assist in selling, opening, and maintaining all personal banking products and services to new and existing clients, by highlighting features and benefits of bank products and cross sell/referrals to other TS Banking Group areas including commercial and small business lending and wealth management and trust.
• Answer client questions and handle objections during the sales process; diplomatically handle dissatisfied clients by providing exceptional client service
• Perform both account opening and transactional processes in the delivery of efficient, accurate and professional service that defines exceptional client service and reputation
• Knowledgeable in BSA requirements including CTR transactions, monetary instrument log and detecting/reporting suspicious/unusual activity
• Provide awareness of all banking products and services via outbound communication and interaction with current and prospective clients. Make appropriate referrals and possesses a thorough knowledge of TS Banking Group products and services. Gathers and organize client information based on referrals; answer questions regarding same; make follow-up calls; use CRM system to prepare and proceed with the next steps in referral process (current and prospective clientele); provide feedback to supervisor and affected bank personnel.
• Protect TS Banking Group financial interests and reputation by complying with internal and external policies, procedures and regulations.
• Proficient in deposit compliance disclosures. Comply with all banking regulations, policies and procedures.
• Ability to perform all other duties as assigned.
• Comply with all banking and company regulations, policies, and procedures.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from employees of company and the general public. Must possess good communication skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to operate the following: telephone, personal computer, printer, copy machine, fax machine. Working knowledge of word processing, spreadsheet, and database software programs. Advanced PC knowledge beneficial.
• To effectively perform the job, must have reliable transportation to travel to and from work and other work-related events, meetings, interactions with clients, etc.
• Position may require the ability to work before or after normal business hours, including weekends and overnight travel, to meet required deadlines and attend meetings and/or training programs.

Benefits

Competitive benefits package:

• Health and dental insurance
• Life insurance package
• Generous PTO and holiday package
• 401K contribution and match
• Professional development expense allowance
• Gym membership reimbursement
• Tuition reimbursement
• Paid volunteer time off (VTO)